SUM-UP
Experience hosts could soon keep far more of what they earn as AI cuts admin, marketing, and operational costs.The biggest opportunity is building direct guest relationships, owning your data, and relying less on OTAs and agencies.
Saturday. You probably taught, guided, or hosted something that genuinely moved someone. You created shared memories. Some guests maybe even booked again on the spot. Maybe they just hugged you on the way out, to say thanks.
Then Monday came. Inbox, back and forth on custom events. Accounting. Cancellations and refunds. An OTA that changed its algorithm again. A marketing agency charging a lot but creating very little value. Availability that needs updating across three different places.
What I want to tell you today, is that Mondays will soon be over.
All the stuff you hate about running your business, and the stuff that makes it hard to sustain and actually thrive from - that is being solved right now, faster than you probably expect.
The feeling is different when the engine behind your business works for you. It compounds differently when you own it.
You built the hardest part already - the thing people drive across cities for, fly across countries for, remember years later.
The OTA/marketplace tax - and why it is changing
Start with the most visible cost: the marketplace commission. You know the number - 20%, sometimes 25 or even 30. You accepted it because the alternative, building your own inbound traffic engine, felt close to impossible for a small experience host.
That calculation is changing. Not because OTAs are disappearing - they are not, and they still drive real volume. But their leverage over you is weakening.
OTAs built their moat on one thing: they owned discovery. They pulled all the demand into one place, and you paid for access to it. That model made sense when search meant Google, and Google meant a handful of OTAs at the top of the results.
The uncomfortable part
This only benefits you if you are ready when it happens. Discovery fragmenting does not automatically send demand to you. It goes to whoever shows up first - with a booking flow, a presence, a way to say yes. If that is not you, the commission does not disappear. It just moves to someone else.
Cost; Today; Soon OTA commissions (40% of volume via GetYourGuide, Viator etc.); €16-20k/yr; €4-12k/yr Direct booking fee (60% of volume); €8,400/yr; €4,800/yr Digital marketing agency (monthly retainer); €1,500-4,000/mo; €300/mo Booking assistant / admin; €2,000-3,500/mo; €300/mo Accountant / bookkeeping; €500-1,500/mo; Near zero Payment processing friction; Hours + fees; Instant Total drag; €79-116k; €16-24k
"That world is fracturing. Your guests discover experiences on Instagram reels, in group chats, through AI assistants that surface local recommendations with direct booking capabilities."
The agency that never delivered
Another big, risky cost most experience hosts carry is a digital marketing agency or freelancers. Or they carry the time cost of doing it themselves.The promise was always the same: "we will run your ads, manage your social, and bring you more bookings". The reality, for most small experience hosts, was a lot of meetings, a lot of reports, a lot of creatives that did not feel right, and results that never showed.
The problem was not the agencies. The problem was that actually getting bookings through ads and content required constant attention, rapid testing, and fast adjustments - things that are expensive when done by humans, but increasingly simple when done by AI.
What replaces the agency: autonomous demand generation that actually understands your business, industry and guests. Not a campaign you set up once. A system that knows your experiences and customers, builds campaigns across advertising platforms, tests creative, optimizes in real time, and drives bookings directly to your owned channels. The €3,000 a month you were paying someone to do this imperfectly becomes a fraction of that, running continuously, with measurable return on every euro spent.
This is not about working harder or growing faster. It is about keeping more of what you already earn.
And there is a second side to this equation most experience hosts have not thought about yet: not just keeping more of what you earn, but earning more per booking in the first place.
Dynamic pricing has been standard practice in airlines and hotels for decades. It was never accessible to small experience hosts because it required data systems nobody was building for this market. The hosts who get dynamic pricing right will not just sell more. They will sell better - higher average ticket on the dates that can bear it, better fill rates on the ones that cannot.
The demand for real-world experiences is about to explode. As digital saturation deepens, the hunger for physical, human, memorable experience becomes one of the defining economic forces of our time. If demand for what you do is growing, and the cost of delivering it is falling - the wealth creation potential is extraordinary.
I expect we will see a lot more experience and hospitality millionaires in the coming years. And you do not have to build a bigger business to get there. You just have to keep more of what you already earn.
The software question you should be asking
Most hosts, when they think about software, think about features. Does it handle my booking flow. Does it send reminders. Can I embed it on my website.
That is the wrong question for the decade ahead.
The question is: does your software enable the foundation you need? Does it connect to the surfaces where your guests will discover you next year - not just the ones they used last year? Can it receive a booking from an AI agent acting on behalf of a traveler, without a human in the loop?
These are not technical questions. They are business model questions. A closed system that cannot talk to anything is the same trap as an OTA - just smaller and cheaper. You are still paying for access to your own customers, just from a different landlord.
The hosts who come out ahead in the next decade will not necessarily have the most features. They will have the most connected setup. An owned audience that compounds. A booking layer that works across every surface. Financial and operational systems that talk to each other without a human translating between them.
The experience is yours. The foundation should be too.
Timing? Now.
The experience hosts who build direct foundations in the next 3-12 months will have structural advantages over the ones who move in three years. Owned audiences, direct customer relationships, and efficient cost bases take time to build.
Every month inside someone else's platform, paying someone else's agency, is a month that compounding works against you instead of for you.

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